I honestly thought that buying a brand new build house complete with fitted kitchen and appliances would mean that nothing would go wrong, how how wrong was I?!
As a single parent I needed a house which would be reliable and wouldn’t need repair because not only did I not have have the spare cash, but I was busy working full time hours and couldn’t take a day off to wait for any workmen to come round.
So I moved in September and all was going great, but come December our new boiler went bang. Just before Christmas too, and due to it being under warranty from the manufacturer no other gas man would touch it. I waited 15 days over Christmas for a repair man to come out. Which meant my children had to go and stay with my parents, as the house was too cold for them. I was huddled in one room with an electric heater sobbing into my pillow (yes really!) willing it to all be over. My house is lovely and warm when it has heating due to the cavity wall insulation, but honestly without any heating it turns into a fridge!
Since that incident I have had a few niggles but nothing major until my cooker and dishwasher decided to pack up at the exact same time. At first I honestly thought it was the electrics for the kitchen because surely I couldn’t be that unlucky to have two appliances pack up, but I was. So with a busy schedule and a tight purse I needed a repair company that wouldn’t sting me for repairs. For my dishwasher repair I was recommended Domestic & General’s Repair and Protect by a friend who said that they have fixed price repairs, no hidden parts or labour costs. They also guarantee all repairs which was reassuring. It was a quick service and I was up and running really quickly with minimal fuss and a minimal payment. It turns out it was a really easy fix and I was glad the repairman was upfront and honest and didn’t try using big words to confuse me or try and wrangle more money out of me. For that very reason I would honestly recommend trying them, they have a ‘no fix, no fee’ promise too which can only be a good thing!